How to solve the Suspicious Activity Policy?

As the name suggests, the suspicious activity policy is a policy issue that occurs when a suspicious transaction is detected in your account activity.

How to solve the Suspicious Activity Policy?

Solving this problem is quite simple. To verify your account, you can type in your ID number or create a support request and provide us with a document that we can verify.

Accepted documents:

1. Official Identity Document
2. Driver's License
3. Tax Liability Certificate
4. Passport

For corporate accounts:

1. Tax Certificate
2. Certificate of Company Registration
3. Identity Photocopy of the Authorized Person
4. Trademark Registration Certificate registered in the company's name

Not all possible documents are listed above. Although not listed, there are documents that you can verify.

Why does the suspicious activity policy issue happen?

If our system detects suspicious activity on your account, your account will be restricted due to our suspicious activity policy. This may be because you constantly change your e-mail address, set an irrelevant name, or log in to your account using services such as vpn and proxy.